"We recently had the pleasure of working with Gene and Bernei from Lucent Mortgage to secure our home loan, and our experience was nothing short of exceptional. From the initial stages of the mortgage process to the final closing, Gene and Bernei demonstrated professionalism, expertise, and unparalleled customer service.
Gene, in particular, stood out for his unwavering commitment to ensuring our understanding of every aspect of the mortgage journey. He was consistently available at any time for questions, demonstrating an impressive level of responsiveness that eased our concerns throughout the entire process. This availability provided a sense of security, making us feel valued as clients.
One of Gene's standout qualities was his ability to break down complex mortgage issues into easily digestible information. He took the time to explain intricacies in a manner that was clear and concise, helping us navigate through what could have been overwhelming details. This thoughtful approach made the entire experience not only manageable but also empowering, as we felt well-informed at every step.
Additionally, Gene provided us with a plethora of estimates and number breakdowns, allowing us to make educated decisions about our mortgage. This transparency and thoroughness were greatly appreciated, as it enabled us to make informed choices that aligned with our financial goals.
Bernei's support complemented Gene's efforts seamlessly. Together, they formed a dynamic team that prioritized client satisfaction and made the entire mortgage process as smooth as possible.
In conclusion, our experience with Gene and Bernei at Lucent Mortgage was outstanding. We are now happily settled in our new home, and we credit much of the success of this endeavor to the expertise and dedication demonstrated by Gene and Bernei. If you are in search of a mortgage lender that goes above and beyond, we highly recommend considering Lucent Mortgage."
alexis johnson
"Bernie consistently went above and beyond my expectations and provided a great, easy, and as hassle free as possible, lending experience. She is very communicative, great at explaining things to a non mortgage person, and walked me through the best possibilities for my situation. I would definitely recommend Bernie to anyone because I know they will be well taken care of!"
karl foss
"Extremely efficient, honest, possess good knowledge of the loan and very proactive. The best part was that it made me feel as if i am dealing with a friend and Gene goes out of the way to make the loan happen before time. Great advisor on guide."
tkhanna786
"Refinancing and all the paperwork is never easy, but Gene & Bernie and team made the entire experience worthwhile and a pleasant experience.
From start to finish, they were attentive and clearly strive to be the best in their field.
They helped us during the initial purchase and now during the refi.
We would definitely highly recommend Gene & Bernie."
shal & hiresha
"This is our second time using Gold Star Mortgage. Five years ago we were in the process of buying our first home. I am retired from the military so we decided to use the VA loan. We talked with other lenders before talking with Gene Agustin and it was a night/day experience from the other lenders. Other lenders we spoke with liked to use the word "Veteran" in their title to appeal to military families. The communication with them was poor and we were constantly calling for updates and information. This didn't give me confidence that my family was in good hands. We reached out to Gold Star Mortgage at 5701 Lone Tree Blvd in Rocklin, CA and Gene set up an appointment for my wife and I to discuss our options. We were blown away at how professional Gene, Bernie and the entire staff were to us. Gene blocked out his schedule to fully explain the home buying process to the point of preparing a custom presentation, with very detailed financial information regarding our specific VA loan. We left his office knowing we were very well taken care of. We received exceptional communication throughout the entire home buying process. Every step was processed in a timely manner and we received an interest rate that was far better than the lenders we previously spoke with. Gene and Bernie at Gold Star Mortgage are our forever trusted mortgage experts.
We just completed a VA streamline refinance with Gold Star, and as before, they made the process so seamless and easy. Gene and Bernie work very hard for their clients. We secured an amazing interest rate again and closed in less than two weeks! We will forever use Gold Star Mortgage for our future home buying and mortgage finance needs."
barry&sandra gahl
"Bernie is so amazing, she is fast, and very knowledgeable. Will always recommend Bernie 10/10!! You will not be disappointed if you choose Bernie at gold star mortgage!"
bos888
"Fast, professional and transparent... took 3 weeks from start to finish with detailed analysis and open communication . Would highly recommend Gene and Bernie"
purvesh khona
"Bernie is truly outstanding. She provided a thorough analysis of refinance options and expert guidance throughout the loan process. She is highly reliable, detailed oriented, and great at communicating. I highly recommend working with Bernie"
becky g
"After working with another broker and wanting to pull my hair out, I finally asked Bernie and Gene to advise on my unique home-buying situation - a large chunk of my income is in RSUs, and I live in an expensive area, so I needed the RSUs to count on paper. Not only were they able to refinance my mortgage at no cost and save me over $1,200 a month, they made the entire transaction as smooth and pain-free as possible. From start to finish, Bernie was organized, available, and extremely patient with all of my questions, keeping me informed throughout every step of the process. I can't recommend them enough to anyone who wants a headache-free mortgage process. Thank you, Bernie and Gene! You are truly the best in the business."
erica b.